Mission Statement
Clearwater Spas is staffed by experts in hot tubs, with over 75 years of combined experience in sales and service. “Our staff attends advanced workshops and seminars to stay abreast of industry changes,” says Adams. “Clearwater Spas will service any product they sell. In most cases, our service technicians will be out to service your hot tub within 24 hours of calling. We maintain an edge over the competition because hot tubs are all we do and we do it well.” As proof, you need to look no further than the showroom wall featuring numerous awards for their dedication to excellence.
At Clearwater Spas, we specialize in the sales, maintenance, and repair of high quality hot tubs, spas and saunas.
We also carry a full line of supplies and accessories. Our goal is to provide a healthy lifestyle for our valued customers. We carry Caldera®, Freeflow® and Nordic® hot tubs. These products represent the leaders in the industry.
Once you select the right hot tub or sauna, our experts will do a site inspection to insure that the installation is done properly. All service and repairs are done from our New Castle, Delaware, showroom by skilled and experienced craftsmen. We will also make sure you have the right cover, accessories, and supplies.
Awards
2015: Star Ratings National Dealer of the Year for Customer Satisfaction
2014: National Retail Excellence for Customer Satisfaction
2014: National Retail Excellence Award
2011: National Retail Excellence for Outstanding Service Department
2005, 2004, 2003, 2002: Pinnacle Award Exceptional Sales and Significant Contribution
1991, 1990, 1989, 1988: 1991 #1 in the World Amish Country Spas
1995, 1994, 1993: Top Regional Sales Marquis Spas
2000, 1999: Exceptional Customer Service Sundance Spas
2003: Marquis Spas Quest for Excellence
2003: Aqua 100 Top 100 Pool and Spa Dealers in the Country
2002: Outstanding Achievement Fastest Growing Dealer Marquis Spas
2001: Outstanding Achievement in Customer Service Marquis Spas
1996: Exceptional Sales Performance Sundance Spas
1992: #1 in the Northeast Region
1989: 1991 Aqua 100 Top 100 Pool and Spa Dealers in the Country
Clearwater Spas is locally owned and operated!
Don Adams started out as an electrician/instrumentation technician at the DuPont Experimental Station. After working there for fifteen years, Don Adams needed someone to service his old pre-owned wooden hot tub. But he couldn’t find anyone. So, Don acquired his Certified Pool/Spa Operators credentials and founded Bubble Works Hot Tub and Spa Co in 1985.
In 1991 Bubble Works acquired Clearwater Spas established in Newark, Delaware, in 1985. That’s when he left DuPont went into business full time. The company soon enjoyed an excellent reputation for service. Industry awards followed, including two Aqua 100 awards. As Adams says, “Those were hard to come by, encompassing the top 100 Pool and Spa Retailers in the country.” Don realized a simple business principle was at work here, which was to do the right thing for your customers.
Clearwater Spas recently won the 2014 national award for Retail Excellence in “Customer Satisfaction” from one of the largest hot tub manufacturers in the country.
Don has served on Advisory Boards for 3 different hot tub manufacturers, and he served on the National Hot Tub Council for three years.
The company will celebrate its 30th anniversary this summer and emerges stronger than ever having survived tough times in their industry.
Adams believes a hot tub is a good investment in wellness and relaxation. They provide excellent benefits from immersion. The heat, buoyancy and massage provide relief for sore muscles as well as a host of other ailments. “A hot tub can provide a better night’s sleep, an intimate get-a-way, as well as an opportunity for family time with no distractions from a good old fashion conversation,” says Adams.
He has always said, “If you think of your hot tub as an investment, think of Clearwater Spas as your broker. We have your best interest at heart.”
A Delaware native, Don currently resides in Newark with his wife, Sylvia, and his son, Seth. On a good day off in the summer, Don is known to Jet Ski on the Chesapeake Bay to St. Michaels, Maryland, and back for a crab cake sandwich and a day of adventure.
